Shipping policy

Shipping & Delivery

Cembag is a vintage-inspired handbag brand. All orders are fulfilled and shipped directly from China to the United States.

We are committed to providing a smooth and reliable delivery experience, from order processing to final arrival.

1. Order Processing and Delivery Times

Our Commitment: Order Preparation

Once you place an order, our team begins processing it promptly. This includes verifying order details, inspecting product quality, and securely packaging your handbag to ensure it arrives safely. Order preparation and handing the package over to the carrier usually takes 1–3 business days. Orders are processed and shipped Monday through Friday.

Before shipment, Cembag carefully checks each item to ensure it meets our quality standards. Therefore, the total delivery time includes both processing time and transit time.

Total Delivery Time = Processing Time + Transit Time
If your order contains multiple items, they will generally be shipped together.

Note: During promotional periods, holidays, or peak shopping seasons, processing and delivery times may be extended by 2–4 business days.

Carrier's Role: Transit and Potential Delays

Once your package is handed over to the carrier, it enters the international shipping network. Transit time refers to the time required for your package to travel from our fulfillment center in China to your delivery address. Public holidays, severe weather, and the operational processes of international courier companies can all affect the final delivery date.

2. Shipping Costs and Methods

We currently ship within the United States only.

Free Shipping — Orders over $69，99. Estimated delivery time: 10–20 business days from order placement
Standard Shipping ($6.99) — Orders between $0.01 and $69.98. Estimated delivery time: 10–20 business days from order placement

Shipping options and costs will be displayed during checkout.

3. Order Tracking

Once your order has shipped, we will send a unique tracking number to your email address. Please note that tracking information may not be available immediately after receiving your shipping confirmation. It may take 24–48 hours for tracking updates to appear. If you are still unable to track your order after 48 hours, please contact our customer service team.

You can track your order via:

https://www.aftership.com/couriers/
https://www.17track.net/en

4. Taxes and Duties

We do not charge any additional taxes — you only pay for the product and shipping costs. The itemized charges are visible on the checkout page. Any additional fees charged by your local postal service are your responsibility.

5. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: support@cembag.com
Response time: Mon-Fri: 8 AM EST - 6 PM EST / Sat-Sun: 10AM EST- 4 PM EST