Privacy Policy

Last updated: August 6, 2026

Cembag operates this store and website, including all related information, content, features, tools, products and services, designed to provide you (the customer) with a curated shopping experience (hereinafter referred to as the "Service"). Cembag is powered by Shopify, enabling us to provide you with the Service. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use the Service, shop through the Service, or otherwise contact us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By using and accessing the Service, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information as described herein.

Personal Information We Collect or Process

"Personal information" refers to information that identifies you or another person, or is reasonably associated with you or another person. Personal information does not include anonymized or de-identified information that cannot reasonably identify you. Depending on how you use the Service, your location, and applicable law, we may collect or process the following categories of personal information, including information inferred from such information:

  • Contact Information — including your name, address, billing address, shipping address, phone number, and email address.
  • Payment Information — including credit card, debit card, and financial account numbers, payment card information, financial account details, transaction details, payment methods, payment confirmations, and other financial details.
  • Account Information — including your username, password, security questions, preferences, and general settings.
  • Transaction Information — including items you have browsed, added to cart, added to wishlist, purchased, returned, exchanged, or cancelled, as well as your transaction history.
  • Communications — including information you provide when contacting us, such as customer support inquiries.
  • Device Information — including information about your device, browser or network connection, your IP address, and unique identifiers.
  • Usage Information — including information about your use of the Service, including how and when you use or browse the Service.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you — when you register an account, access or use the Service, contact us, or otherwise provide personal information to us.
  • Automatically through the Service — including information collected from your device when you use our products or services or visit our website, and information obtained through the use of cookies and similar technologies.
  • From our service providers — when we engage them to provide specific technical services and collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the services you use, we may retain your personal information for the following purposes:

  • Providing, customizing, and improving the Service — We use your personal information to provide the Service; fulfill your orders and contracts; process payments; remember your preferences and items of interest; send account notifications; process purchases, exchanges, or other transactions; create, maintain, and manage your account; arrange shipping; support reviews; and create a personalized shopping experience, such as recommending related products based on your purchase history. This may include using your personal information to better customize and improve the Service.
  • Marketing and Advertising — We retain your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications via email, SMS, or mail, and displaying advertisements for products or services on the Service or other online sites based on items you have previously purchased or added to your cart and your other activities on the Service.
  • Security and Fraud Prevention — We use your personal information to verify your account; provide a secure payment and shopping experience; detect, investigate, or take action against possible fraudulent, illegal, dangerous, or malicious activities; protect public safety; and maintain the security of our Service. If you choose to use the Service and register an account, you are responsible for keeping your account secure. We strongly recommend that you do not share your username, password, or other access information with others.
  • Communicating with You — We use your personal information to provide customer support, respond to your inquiries, provide information about the Service, and maintain our business relationship with you.
  • Legal Purposes — We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies; investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings; and handle or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes within the scope of this Privacy Policy. These circumstances may include:

  • Disclosing information to Shopify, vendors, and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, shipping and logistics).
  • Disclosing your information to business and marketing partners to provide you with marketing services and deliver advertisements. For example, we work with third-party services through Shopify to provide you with personalized advertising based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their respective privacy policies. Depending on your region, you may have the right to request that we stop sharing your information for targeted advertising and marketing based on your online activity across different merchants and websites. To exercise your right to opt out of such use of your information at no cost, please click [here].
  • When you instruct, request, or otherwise consent to our disclosure of certain information to third parties, such as for product shipping or through your use of social media widgets or login integrations.
  • Within our corporate affiliates or group companies.
  • In connection with business transactions such as mergers or bankruptcies; to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce any applicable terms of service or policies; and to protect or defend the Service, our rights, and the rights of our users or others.

Your Rights and Choices

Depending on your region, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and we may decline your request as permitted by law.

  • Right to Access/Know — You may request access to the personal information we hold about you.
  • Right to Deletion — You have the right to request that we delete the personal information we hold about you.
  • Right to Correction — You have the right to request that we correct inaccurate personal information we hold about you.
  • Right to Portability — In certain circumstances, and subject to certain exceptions, you have the right to obtain a copy of the personal information we hold about you and to request that we transfer it to a third party.
  • Right to Opt Out of Sale or Sharing/Targeted Advertising — Depending on your region, you may opt out of the "sale" or "sharing" of your personal information, or object to our processing of your personal information for "targeted advertising" purposes (as defined under applicable privacy laws). To exercise your right to opt out of such use of your information at no cost, please click [here]. Please note that if you visit our website with a "Global Privacy Control" opt-out preference signal enabled, we will, depending on your region, automatically honor the opt-out request for the device and browser you use to access our website. If we are able to associate the device sending the signal with a Shopify account, the opt-out request will also be evaluated for that account. To learn more about Global Privacy Control, please visit Apart from Global Privacy Control, we are unable to recognize other "Do Not Track" signals that your web browser or device may send.
  • Managing Your Communication Preferences — We may send you promotional emails, and you may opt out of receiving such emails at any time by using the unsubscribe option in the email. If you opt out, we may still send you non-promotional emails, such as notifications related to your account or orders.

You may exercise any of the above rights through the contact information provided in the Service or below. To learn more about how Shopify uses your personal information and any rights you may have (including rights related to data processed by Shopify), please visit: https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of the above rights. To the extent permitted or required by applicable law, we may need to re-verify your identity before processing your request. Under applicable law, you may designate an authorized agent to submit rights requests on your behalf. When accepting a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request within the timeframe required by applicable law.

Complaints

If you have any concerns about how we handle your personal information, please contact us using the contact information provided below. Depending on your region, you may appeal our decisions through the contact information provided below, or submit a complaint to your local data protection supervisory authority.

International Transfers

Please note that we may transfer, store, and process your personal information in regions outside of your country or region.

If we transfer your personal information outside of the European Economic Area or the United Kingdom to a destination or region that has not been recognized as providing an adequate level of data protection, we will use recognized data transfer mechanisms, such as the Standard Contractual Clauses issued by the European Commission or any similar contractual clauses issued by the relevant UK authorities.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our privacy practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice as required by applicable law.

Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any rights you may have, please contact us:

Phone: +86 177 2965 3185 Email: Support@cembag.com Address: Room 13A09, Building 2, No. 11 Taihu East Road, Tiangong Street, Liangjiang New Area, Chongqing, China, 400000