Return and Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Product Variations 

Due to differences in lighting conditions, screen settings, and display devices, the actual color of the product may slightly vary from the images shown on our website. Minor color differences are considered normal and are not regarded as product defects.

For products made with natural leather or other unique materials, slight variations in texture, grain, color, or appearance may occur. These natural characteristics make each bag unique and should not be considered quality issues.

As some of our products may involve handmade processes, small differences in stitching, shape, size, or finishing details may occur. These variations are a natural result of craftsmanship and are not considered defects or reasons for a return or refund.

By purchasing from Cembag, you acknowledge and accept these natural variations associated with materials and handmade production.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at Support@cembag.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@cembag.com.

Shipping

To return your product, you should mail your product to: Room 13A09, 14th Floor, Building 2, No. 11 Taihu East Road, Tiangong Subdistrict, Liangjiang New Area, Chongqing.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.